A massage chair is not a general household appliance. It is large and complicated. Many different parts are made up of several types of mechanisms. If you are just a businessman selling massage chairs but do not have any repair capabilities, your business will fall soon. Since everyone is not good at maintenance, how do you protect your massage chairs and run a seamless business?
You can protect your massage chair business by setting up a proactive and efficient repair service team. Every renowned brand has a super equipped team to manage its maintenance services. To succeed, you need to form a large group of expert engineers, technicians, and advisors. Train your team to analyze the faults in chairs carefully. Also, they should transfer the drawbacks to the R&D department to begin a deep analysis of them.
A perfect repair team means a successful business. So, read this article to know how you can set up a top-notch team for your business.
Why is the Maintenance Team Necessary?
According to ATLASSIAN, teamwork is necessary to run a successful business. Thus, if you’re a business owner, you must set up a team to execute teamwork. This will result in uncountable benefits for you and your business. In this article, we’ve highlighted the cores of setting up a team.
There are many reasons why you should hire a competent and dedicated team. Two of the most prominent reasons are:
- To solve customer’s problems and improve user experience and brand image.
- To identify post-sales issues and provide feedback for product quality improvement.
Solve Customer Problems
When you’re running a business, there’s a lot that needs to be overseen. As all that glitters is not gold, your customers will have some problems with your massage chair. It is necessary to communicate with them, overlook their problems and solve them as soon as possible. For this, you need to have a sophisticated and active team. A team that can quickly respond to customer queries and promptly find their solutions and pleases the customers is perfect.
This not only increases the user experience but also improves the brand image.
Product Feedback:
A good team is helpful to collect all the post-sales issues from customers and report them to the senior department. As per the issues, the team should provide proper feedback to the R&D department for product quality improvement.
How to set up a team?
Setting up your team is quite an easy and quick process. A team is divided into two different parts. One is the management staff, and the other is a repair team.
Management Staff
The management staff is that part of a team that oversees the performance of repair workers and finalizes the decisions. They play a leading role in the improvement of the quality of the product. Senior staff includes engineers and managers. Their duties are challenging as they need to go through the final product review cycle and finalize things up.
Your management staff must have:
- Massage chair Engineer
- Appliance Class Engineers
- Parts and Warehouse Manager
Local Chair Repair Team
A local repair team is critical because they need to work on the technicalities of the massage chair. You can hire an outsourced team from another brand. They will be beneficial to work with as they would already have experience with other brands.
How to train your team?
Hiring a team is easy, but training them might be a bit intimidating. It would help if you prepared your team to become experts in their respected working area. As a business owner, you must ensure that your team is intelligent, committed, and active.
Familiarize the Team with your Product:
You must familiarize your team with the products you sell. Every member of your team must know everything about your massage chairs. The more accurately they’ll know your chairs, the more authentic service they’ll provide you.
Tell them about the benefits and common failures of a massage chair. This will make them aware of handling such ups and downs. Along with the identification of the failure, teach them the art of repairing the massage chairs.
Train your maintenance team with a factory
Let your teamwork within the factory. Once they work in a factory, they will be trained more quickly and efficiently. While working in a factory, they’ll experience a lot of new and complicated things. Through this, they’ll learn the tactics to handle complications that may occur in a massage chair.
Praise Team members to make them do better.
Whenever a person works hard, he needs some motivation and appreciation to improve his skills and perform better. Similarly, when your employees work hard, motivate them and praise them.
Your appreciation will push them to perform better. And once they work better, they will benefit your business.
According to Training Journal, an employer’s praise makes employees feel good about themselves. This results in a boost in their performance and growth of your business. Being an employer or a massage chair business owner, adopt this nature to praise others.
A Good After-Service Team Is Everything!
Starting your business is a big decision. Once you begin a massage chair business, there are several factors you need to look into. One of those factors is setting up your business team. The team is also further categorized into two types; the repair workers and the senior staff. Both divisions play a valid role in the improvement of your business performance. Setting up a team is not only limited to hiring people; you also need to train them.
Once they are trained enough to handle the ups and downs of massage chairs and your business, they must begin to work professionally. To keep their hard work continuing, it is your responsibility to motivate them and cheer them up.
